Panel 2: Traditional vs Future Banking: Client-Centricity

ABN AMRO | Annerie Vreugdenhil | CCO Personal and Business Banking
ING | Isil Evlioglu | Head of Private Banking
EY | Jan Bellens | Managing partner Strategy & Transactions
TCS | Krishna Kanth Paparaju | Head of Strategic and Large Deals 
In today’s rapidly evolving financial landscape, banks are challenged to balance tradition with innovation while keeping client needs at the forefront. This panel discussion, “Traditional Banking versus Future Banking: Client-Centricity,” will explore how modern banking institutions are reshaping their services to remain relevant.

Central to this shift is the emphasis on client centricity—where banks design their services around their clients’ unique needs. Beyond this, enhancing the client experience through digital innovations like AI, blockchain, and personalised services is critical in maintaining long-term client engagement and satisfaction.

At this panel, experts on this topic will discuss the delicate balance banks must strike between fostering seamless client interactions and leading in the energy transition, ensuring that the banks of the future are not only tech-driven but also environmentally responsible.