Workshop 1
How to win the hearts and minds of next generation customers
Presenter: Egmont Philips
Function: Head of Customer Experience Practice
Description
What can bankers learn from next generation in racing; Formula E? In this workshop you’ll learn how GenZ wants to interact with banks. What drives them? How do they feel about banks? How can you be data-driven and still be personal? Get inspired by Jaguar – TCS Formula E racing.
Workshop 2
Navigating Climate Risks whilst taking a long-term view: Sustainability planning for Dutch Banks
Presenter:Taras Bogouslavskii | Bram Thomassen
Function:Policy Advisor Insurers | Policy Advisor Banks
Description
This interactive workshop offers a deep dive into the evolving landscape of ESG and climate risk management for Dutch banks. During the session we will explore the critical sustainability plans required under the latest EU directives, including CRD6, CSRD, and CSDDD. Participants will gain insights into the importance of ESG risks, the role of De Nederlandsche Bank (DNB) as a supervisor, and how it assesses these risks. The workshop will provide practical guidance on developing and integrating various sustainability plans – covering both voluntary and mandatory commitments – while highlighting key deadlines and compliance timelines.
Engage with regulators and peers to better understand the strategic implications of these regulations and ensure you are prepared for the future of sustainable finance!
Workshop 3
“(Gen)AI – The Basics, Use Cases, and implementations in Banking”
Presenter: Joran Roor
Function: Data Scientist
Description
In this session, we’ll explore how (gen)AI is reshaping the Financial Industry as we know it. We’ll go through the basics, the background, current implementations and potential implementations in banking!
Workshop 4
Cryptovaluta binnen de Belastingdienst / FIOD (in Dutch only)
Presenter: Daniel FIOD
Description
(In Dutch only) – Deze workshop, verzorgd door de FIOD, geeft een overzicht van cryptovaluta in relatie tot de werkzaamheden van de Belastingdienst en FIOD. De focus ligt op het herkennen, volgen en reguleren van digitale valuta binnen het kader van fiscale en opsporingsactiviteiten.
Workshop 5
To all future banking leaders: go beyond technology to create customer experiences that truly resonate
Presenter: Dagmar Klopper and Maarten Wijnands
Function: Senior Business Consultant | Senior Consultant
Description
The democratizing nature of new technologies will make their effective deployment a new baseline, not a differentiator. Companies able to deliver leading customer experiences enjoy a significant competitive advantage. Human values, behavior and emotion will differentiate customer experience in a world increasingly driven by machine intelligence.
In an interactive session, Dagmar and Maarten will provide you with compelling as well as practical insights to create data-driven, digital first, humanized customer experiences at substantially lower operational costs.
Workshop 6
Future-proofing your career
Presenter: Edo Roos Lindgreen
Function: Professor Data Science in Auditing
Description
In this workshop, prof. dr. Roos Lindgreen will zoom in on imminent developments and directions in the economic landscape and explore which knowledge and skills will be indispensable to future-proof one’s career.
Workshop 7
From the Past to the Future: Pioneering the Future of Banking with Emerging Technologies
Presenter: Dapeng Wang
Function: Researcher Innovative Technologies
Description
The presentation, titled “From the Past to the Future: Pioneering the Future of Banking with Emerging Technologies,” delves into how quantum computing and post-quantum computing are reshaping the banking industry. These technologies are revolutionizing risk management, enhancing customer service efficiency, and strengthening security protocols, paving the way for a robust financial ecosystem aligned with future trends.
Workshop 8
Embedding Long-Term Thinking for Sustainable Banking
Presenter: Natalia Garcia Munoz
Function: Business Developer – Apps and Digital Innovation
Description
Is your bank doing enough to drive sustainability?
If your answer is no, have you wondered why? One major reason could be humans’ natural tendency to prioritise immediate rewards over long-term benefits. Sustainability and the wellbeing of future generations often feel like distant concerns.
Join us for an insightful sessions led by representatives of ABN AMRO’s Future Generations Board. You’ll be introduced to the principles of Future Design Thinking and learn how we’re fostering a culture of long-term thinking within ABN AMRO. This workshop aims to equip you with the tools to inspire similar change within your own bank.