Panel
Harmonizing AI with Human Empathy in Banking
Moderator: Bas Rapati (Van Lanschot Kempen)
Panelist:
- Shantanu Talukdar – Head of Innovation & Strategic Initiatives, TCS
- Lisanne Smink – Chief Product Owner, Van Lanschot Kempen
- Siri Mauer – Head of Consumer Clients, ABN AMRO
- Thomas Mons – Manager of GenAI, Zanders
Description
As banks accelerate the adoption of advanced AI to automate and streamline operations, maintaining personal connection becomes critical. This panel addresses how institutions can deliver speed and efficiency while ensuring customers still feel heard, valued, and supported, exploring practical ways to keep the human touch and enduring trust at the center of modern banking.
Workshop 1
The Future of Work in Banking
Presenter:
Function:
Description
An interactive session on how technology, AI and changing employee expectations impact talent, skills and the future workforce in the banking sector.
Workshop 2
Future-proofing your career
Presenter: Edo Roos Lindgreen
Function: Professor Data Science in Auditing
Description
In this workshop, prof. dr. Roos Lindgreen will zoom in on imminent developments and directions in the economic landscape and explore which knowledge and skills will be indispensable to future-proof one’s career.
Workshop 3
Are you still in the game?
Presenter: Anouk Ooms
Function: Senior Policy Advisor
Description
Experiencing exclusion in the age of AI.
Workshop 4
Investing to Improve Financial Security
Presenters: Jeroen van Wijngaarden
Function: Head of the Dutch Fund and Asset Management Association (DUFAS) and a former national politician for the VVD
Description
Please join DUFAS, the trade association of the asset management industry, for a deep dive into retail investing. Why should you (not) start investing. What are the opportunities and risks of investing and what policy changes do you deem necessary. The interactive workshop is delivered by Jeroen van Wijngaarden who is the head of the Dutch Fund and Asset Management Association (www.dufas.nl) and a former national politician for the VVD.
Workshop 5
Technologie wordt slimmer. Worden wij bewuster? (NL)
Presenters: Joost Huisink
Function: Trainer / Coach
Description
Technologie ontwikkelt zich razendsnel en verandert hoe we werken, samenwerken en keuzes maken. Maar juist doordat technologie meer kan, wordt menselijk bewustzijn belangrijker.
In deze interactieve workshop ontdek je wat verandering met jouw gedrag doet. Wat gebeurt er wanneer onzekerheid of druk toeneemt? In welke automatische patronen schiet je en hoe kun je bewust ander gedrag kiezen? Je ervaart waarom zelfinzicht, gedragsflexibiliteit en echte verbinding onmisbare vaardigheden zijn in een wereld die steeds sneller verandert.
Round 2
Panel
Workforce of the Future
Moderator: Bas Rapati (Van Lanschot Kempen)
Panelist:
- Prof. Dr. Edo Roos Lindgreen – Professor, Amsterdam Business School (ABS)
- Caroline Tervoort – Head of Transformation, KPMG
- Koen van Muijen – Chief Technology Officer (CTO), ING
- Daniel Casalod – Chief Human Resources Officer Europe, Africa, Asia (CHRO), ASN Bank
- Christina van Zanten – Chief Human Resources Officer (CHRO)Rabobank
Description
Transformational technologies like artificial intelligence are redefining job roles, workflows, and organizational structures across the financial sector. This panel brings together academic and executive leaders to examine emerging skill sets, career resilience, and how both employees and employers can proactively adapt to thrive in a changing workforce landscape.
Workshop 1
Agentic AI and the Future of Financial Services
Presenter: Shantanu Talukdar
Function: Head of Innovation & Strategic Initiatives
Description
Agentic AI is the next evolution of AI, enabling intelligent agents to reason, decide, and act autonomously. Join this interactive workshop to explore real-world banking use cases and identify where Agentic AI can deliver the greatest business impact.
Workshop 2
Human Banking in the Age of AI
Presenter:
Function:
Description
An interactive session on how banks can embrace AI while safeguarding trust, privacy and the human side of banking. Using future oriented dilemmas, participants jointly develop a vision of the bank of the future.
Workshop 3
Who’s Actually in the Loop? Finding the Human Value in Agentic Work
Presenters: Joshua Vink | Thomas Mons | Dimitris Dais
Function: Senior Consultant | Manager GenAI | Advisory & Transformation
Description
As AI agents take on more work, human attention (HITL) and judgement can become the bottleneck. What does meaningful human involvement look like when we can no longer check everything?
We explore where to draw the boundary between AI and humans, what to delegate and where our involvement adds value. We also discuss how professionals can keep developing the expertise needed to supervise AI when the work they traditionally learned from is increasingly automated.
Workshop 4
The Future Banking Landscape: Balancing Competitiveness and Safety
Presenter:
Function:
Description
How can the banking sector remain competitive in a rapidly changing world while safeguarding financial stability and trust? In this interactive scenario workshop, participants explore alternative futures for banking through a competitiveness and safety framework.
Taking on the perspectives of banks and supervisors, participants develop strategies to navigate uncertainty and identify the choices needed to achieve a future that is both innovative and resilient.
Workshop 5
Policy, Politics and Banking
Presenters: Christian Meijer | Ingmar Garrah
Function: Member of the Management Team, Financial Markets Directorate | Senior Policy Advisor, Financial Markets Directorate
Description
In this interactive workshop, Christian and Ingmar take you behind the scenes of how rules for the financial sector are actually made. You step into the role of policy advisor, member of Parliament or minister and debate real current issues that affect banks and society.
Through practical scenarios and debate, you will explore
- how government policy for the financial sector is developed
- how political choices translate into regulation and supervision
- how banking decisions impact the wider economy and citizens
You walk away with a clearer understanding of the interplay between politics, policy and finance and what it means for your work in the banking sector today.